Module 13
This module focuses on the critical importance of a robust Quality Assurance (QA) program in home care agencies. It outlines the essential components of an effective QA program, including administrative compliance, personnel records, clinical client records, customer satisfaction, and system functionality.
Emphasis is placed on continuous, data-driven monitoring and regular audits to ensure regulatory compliance and high service standards. The goal is to help agencies identify and correct deficiencies proactively, ensuring consistent quality and readiness for state surveys or accreditation.
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